Smart Authentication & Secure Conversations with iChatRobo
iChatRobo supports secure customer interactions by layering authentication steps into conversations — OTP checks, knowledge-based validation and tokenized session handling. The virtual assistant can redact sensitive data, follow compliance workflows, and keep a secure audit trail for every chat. This allows organisations to automate identity-sensitive flows like account resets and balance queries while maintaining regulatory controls — a must for finance, telecom and healthcare sectors.