What is the Difference Between Conversational AI and Chatbots?

Businesses are leveraging Artificial Intelligence Chatbot technology to enhance customer experience and reduce service costs. These chatbots provide 24/7 support, handling common inquiries with pre-programmed responses. While basic chatbots follow set rules, advanced conversational AI can understand and respond to complex human speech, utilizing machine learning and NLP for more sophisticated interactions, ultimately improving customer satisfaction and operational efficiency.

What is the Difference Between Conversational AI and Chatbots?

Businesses are increasingly adopting Artificial Intelligence Chatbots to enhance customer experience and reduce service costs. AI Development companies create chatbots that offer 24/7 support, handle simple inquiries, and improve with machine learning. While chatbots follow predefined rules, conversational AI enables more natural, context-aware interactions. This technology revolutionizes customer service, providing intelligent and personalized user experiences.